Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at support@animedevta.com

How long does it take to get a reply on Email or on Instagram?

We receive lots of messages daily on Instagram @anime_devta, so we always prefer you to text us on email instead of Instagram regarding your query. We expect you to wait for 24-48 business hours (except sundays) after mailing us. The timeline gets reset on every text message you drop. 

Where do you ship from?

We ship from our warehouse located in Jaipur, Rajasthan 

Is COD (Cash on Delivery) available?

Yes, but below orders of 999Rs

No COD above 999Rs

What are the Shipping Charges?

Online order FREE DELIVERY

COD 99Rs 

What if some product is missing or damaged in my order?

This case rarely happens, but if there is any such issue, then we always ask you to drop a mail on support@animedevta.com within 48 Hours of receiving the parcel. If the mail is dropped after 48 hours of receiving the parcel, the support team at Anime Devta will not be able to help you.

What are the Tshirt Sizes?

For regular tshirts

S 36, M38, L 40, XL 42, 2XL 44

For Premium oversized tshirts
Size	S	M	L	XL	2XL
Chest	42	44	46	48	50
Shoulder	20	21	22	23	24
Length	28.5	29	29.5	30	30.5
Please make sure to check all details before placing the order

How long will it take for my items to arrive?

It will usually take 5-7 business days(NO SATURDAY SUNDAY) for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. Shipping can be delayed due to weather conditions and festival season.

All products are delivered within the mentioned timeline, but in case of festival season or unexpected issues such as lost,damaged,destroyed shipment on the way, the orders can be delayed, for which Anime Devta will not be responsible.

Is shipping really FREE?

Yes, Shipping is FREE all over India on prepaid orders.

Additional 99Rs are charged on cash on delivery orders.

Do you provide refund or return in case I face any issue with the product?

No, we do not accept any returns and refunds, but we can definitely help you with exchanges if there is any size issue or if by chance the product is damaged.  Please read that here https://animedevta.com/pages/return-refund-policy . We only provide exchanges in clothing or if the product has been damaged.

How long will it take to receive a tracking number?

It will take usually between 1-3 business days.(NO SUNDAY)

Where is your company located?

Rajasthan, India.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive confirmation after placing their orders on email id that they have provided (Check spam too)(NOTE: Please contact us if you don't receive one within 12 hours) 

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to support@animedevta.com 

How can I pay?

We accept all Major Credit Cards, Debit Cards, UPI, Net Banking, Cash on delivery etc.

Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure. 

How to cancel my order?

In the event you wish to cancel your order, please contact us within 12 hours if you wish to cancel your order via call. (Note: Calling support is available between 10AM-5PM Monday-Saturday)