Return, Refund & Exhange Policy
Anime Devta provides the option for exchange or gift card issuance exclusively. We do not facilitate payment reimbursements. Exchange will be accepted up to 7 days following the delivery of your order. To qualify for a exchange, your item must be in an identical state to when you received it—unworn or unused, with tags attached, and in its original packaging complete with the label and tag.
Only clothing items (t-shirts, sweatshirts, hoodies and joggers) are applicable for exchanges.
PLEASE PAY ATTENTION TO SIGNIFICANT REQUIREMENTS
- Expired Gift Cards cannot be used, and the funds from expired cards will not be reimbursed or credited.
- This Gift Card is valid for 30 days.
- Items must be unused and have all tags attached.
- The packaging must include the original invoice, packaging materials, and tags.
- The product should be free of scratches or deformities.
- In cases of damaged, incorrect, or missing products received by the customer then unboxing video is mandatory.
- Exchange items received will be checked by the quality assurance team. Failing to meet any expectations, the product will be not accepted as well as will be returned back to you at your expense. No amount will be reimbursed in this case.
- You can exchange your purchase for a product of equal or greater value.
- In the event that a product is out of stock and cannot be replaced, it can be substituted with a gift card exclusively.
- All our products come in standard sizes, which are specified in the product descriptions and FAQ sections on our website.
- As a small startup, we do not offer reverse pick-up service, the customer must use a local courier service for the exchange if there is any size issues. In such instances, the customer is responsible for the shipping charges.
- But in the case of exchange of damaged/wrong product Anime Devta will cover the shipping charges (up to 99Rs) of the local courier service used. (The receipt should be e-mailed to us)
- All products are delivered within the mentioned timeline, but in case of festival season or unexpected issues such as lost,damaged,destroyed etc. shipment on the way, the orders can be delayed, for which Anime Devta will not be responsible.
How to use Anime Devta Gift Card
- Anime Devta gift card can be applied on our website at the checkout page.
- On the checkout page, you have to apply the code received on your email id
- The code will applied and the amount will deducted from the payable amount.
- The validity of the gift card is 30 days.
- For any issues in using the gift card code, you can contact our customer service team via call . Between 10 AM to 5 PM (Monday to Saturday)
- Alternatively can send and email to firstname.lastname@example.org
PROCEDURE FOR EXCHANGING ORDER
To ensure our cherished customers have a hassle-free exchange experience, we've outlined the steps and guidelines below for exchanging products purchased from our website:
As mentioned above, you can raise the exchange request on mail once the order has been delivered.
You will be required to ship the product via India post/any other local courier to the following address. Please include a slip with the new size which you want and you order id mentioned in it.
Name: Dev Taneja
Address: T33- Top Floor, Eldeco Residency Greens, Sector Pi, Greater Noida, UP, 201308/201310
Once the tshirt/product reaches us, we will verify the claim and send a new piece to you.
- After the exchange process is initiated, it will take 7-8 days for your order to reach our warehouse. Following that, an exchange or gift card will be issued within the next 24 hours, as per your request.
For PREPAID orders, if you request a cancellation within 24 hours, you will receive a refund. If the cancellation is made after 24 hours, a gift card will be provided instead.